Sentira uses AI to read sentiment and surface themes across reviews, support tickets, surveys, and call transcripts — built for NGOs, medical establishments, and organizations who need to know what the people they serve actually think.
No credit card to join the beta · Built for NGOs, medical & mission-driven organizations
Built for NGOs, medical establishments, and organizations who read between the lines
Feedback lands in ten different places — reviews, tickets, surveys, call notes — and most of it is never read. Urgent complaints sit next to five-star praise, unsorted, until someone has time. That time rarely comes.
"Third time I'm explaining this issue. Nobody seems to read the previous replies before responding."
"Staff were caring, but I waited over two hours past my appointment time with no update."
"The clinic near us closed early three days this month. We had to travel much farther for care."
Sentira reads everything your customers and beneficiaries say, scores it, and groups it into the themes your team actually needs to act on.
Sentira is built around a purpose-trained language and sentiment system for customer and beneficiary feedback.
Reviews, support tickets, survey text, and call transcripts converted from audio — across every channel you connect.
A sentiment score and urgency ranking for every item, so the angriest, most important feedback surfaces first.
Sentiment analysis, topic clustering, and speech-to-text for call audio, with automatic summarization.
High-volume feedback streams need GPU-accelerated inference to score everything the same day it arrives — not weeks later in a quarterly review.
Reviews, tickets, surveys, and call transcripts in one stream instead of ten tabs.
Every item scored and grouped into the themes your team actually needs to see.
Speech-to-text plus sentiment scoring for every recorded support or sales call.
Urgent, high-risk feedback flagged and routed the same day it comes in.
An auto-summarized digest of what changed and what's trending — ready for leadership.
Assign, tag, and respond to feedback without leaving Sentira.
Link your review sites, helpdesk, survey tool, and call recordings.
Every item gets a sentiment score and topic within seconds.
Patterns and urgent items rise to the top automatically.
Assign, respond, and track resolution — all in one place.
Sentira runs on cloud infrastructure for secure storage, API hosting, and AI inference — with GPU-accelerated compute powering sentiment analysis and speech-to-text at volume.
Secure, scalable storage and hosting keep every customer's feedback isolated and encrypted.
Accelerated compute powers sentiment scoring and speech-to-text in real time.
Encryption in transit and at rest, with role-based access for sensitive feedback data.
NGOs, medical establishments, and support/CX teams at organizations managing feedback at scale.
Nigeria, South Africa, and Kenya first — expanding to UK and US NGO and healthcare markets.
Per-seat subscription plus usage-based pricing on feedback volume, with an add-on for call transcription.
Land through support-tool integrations and word of mouth, expand by feedback volume and team size.
Sentira's MVP is live with a first cohort of pilot customers. These are current beta figures, reported honestly.
"Customers already tell you what's wrong. The channels multiplied faster than any team's ability to read them — AI finally makes it possible to listen to all of it, not just what gets escalated."
Why feedback intelligence can't stay a manual job anymoreReviews, tickets, and surveys in one place — live in the MVP today.
Automatic grouping of feedback into actionable themes.
Speech-to-text and sentiment scoring for call recordings.
Same-day routing for urgent feedback, auto-summarized reports.
Direct connections to common helpdesk and survey tools.
Sentiment and theme detection across more languages.
A team of software developers, AI engineers, and customer experience specialists.
Leads Sentira's mission to help NGOs, clinics, and organizations finally hear every voice in their feedback.
ML engineer leading Sentira's NLP, sentiment scoring, and speech-to-text models across every connected feedback channel.
Join the beta waitlist or book a walkthrough — no commitment.